Returns & Exchanges

Because each garment is made to order, we're unable to accept returns or exchanges for a change of mind, an incorrect size selected while placing the order, or personal preferences such as colour or style.

If Something Isn't Right

If your order arrives damaged, has a manufacturing defect, or you've received the wrong item, please email us at benuinbloom@gmail.com within 48 hours of receiving your order.

Please include your order number along with a few clear photos or a short video of the issue so we can understand what happened.

If something doesn't quite fit into the situations mentioned above, just send us an email. Every situation is different, and we're always happy to have a conversation.

We'll take the time to understand what happened and, wherever we reasonably can, work with you to find a fair solution.

Order Cancellations

If you've just placed your order and need to make a change or cancel it, please get in touch with us as soon as possible.

We'll always do our best to help. However, once your garment has entered production, we may no longer be able to make changes or cancel the order.

Still Have a Question?

Whether you have a question before placing your order or need help afterwards, just send us an email. We'd always rather answer your questions beforehand than have you worry later.

You can reach us at benuinbloom@gmail.com, and we'll do our best to get back to you as soon as we can.